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Refund policy

Lyness Beauty Products strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we accept returns and exchanges on orders from US and Canada within 30 days from the date of shipment in new, used, or damaged condition. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer).

Shipping Your Returns/Exchanges

Then follow these steps:
 1. Email trina@lynessbeauty.com with your order number, full name, address, products you are returning, and reason for return. 
       - If your return is because of item defect or there is something wrong with your order, Lyness Beauty will send you a pre-paid shipping label. 
       - If your return is a result of changing your mind, then return shipping is your responsibility.
2. Place all unused product and packaging into a bubble mailer and ship to: 

Lyness Beauty Products
101 – 1865 Dilworth Dr., Suite 602
Kelowna, B.C., Canada, V1Y 9T1

3. Once your return is received we will process the return onto your original payment method less any shipping, stripe, or Paypal fees. 

You can always contact us for any return questions at trina@lynessbeauty.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.